I emailed my webhost support team earlier asking about my malfunctioning subdomain (see here).
They solved the problem and replied to me in less than five minutes!
Now that's what I call service. Eat your hearts out, GEMS.
So if anyone ever needs any recommendations for a webhost, HostGo definitely gets my two thumbs up.
Oh yeah, and you can now access my photo album directly here: http://snowburn.lightingthedark.org/gallery. The Malaysian trip photos are fully up, by the way.